Location: Remote (Home Office - Mexico)
Company: Miami-Based U.S. Law Firm
Employment Type: Full-Time
About the Firm
We are a Miami-based intellectual property and business law firm serving clients across the United States. Our firm values professionalism, responsiveness, organization, and exceptional client experience.
We are seeking a highly articulate, detail-oriented Receptionist / Client Intake Coordinator to serve as the first point of contact for our firm.
This is a remote, full-time, permanent home office position based in Mexico.
Compensation
Starting Salary: 18,000 - 24,000 MXN per month
Salary will be determined based on:
- English fluency (spoken and written)
- Prior experience in client service or legal administration
- CRM and database experience
Performance-based growth opportunities available.
Position Overview
This role is the front line of our firm. You will handle incoming calls, conduct client intake, schedule consultations, follow up with leads through our CRM system, and process clients within our legal case management database.
This is not a basic receptionist role — strong English communication skills and professional judgment are essential.
Key Responsibilities
Client Communication
- Answer incoming calls professionally in English
- Conduct structured client intake interviews
- Follow up with prospective clients using our CRM system
- Maintain accurate communication records




Scheduling & Coordination
- Schedule consultations for attorneys (virtual and in-person)
- Manage calendars and send confirmations/reminders
- Handle appointment changes and follow-ups
CRM & Database Management
- Enter and update client information in CRM
- Track leads and consultation status
- Process new clients into the case management system
- Ensure all data is accurate and complete
Internal Team Collaboration
- Communicate efficiently with attorneys and staff
- Support workflow and administrative coordination
- Maintain organized documentation
Required Qualifications
- Advanced English speaking and writing skills (mandatory)
- Clear, professional phone presence
- Excellent grammar and spelling
- Strong organizational skills
- Ability to work independently in a remote environment
- Reliable internet connection and quiet home office setup
- High level of discretion with confidential information
Preferred Qualifications
- Experience working with U.S. clients
- Experience in a law firm or professional services firm
- CRM experience (Clio, FileMaker, Salesforce, HubSpot, etc.)
- Prior client intake or customer service experience
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $18,000.00 - $22,000.00 al mes
Beneficios:
- Aumentos salariales
Lugar de trabajo: Empleo remoto

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