**Essential Duties and Responsibilities**:
- Contact customers to resolve delinquent accounts through payment in full, settlements,or structured repayment plans.
- Conduct skip tracing,asset rearches, collateral reviews, and account research.
- Support legal processes by preparing documentation, coordinating information, and negotiating resolutions.
- Maintain accurate and detailed account documentation within the system of record.
- Provide timely updates and reporting to management and clients.
- Handle inbound calls and represent the company professionally.
- Perform additional duties as assigned.
**Requirements**:
- 5+ years collection experience preferred.
- Strong knowledge of FDCPA state regulations and legal Collections processes.
- Proven negotiation,



communication, and problem-solving skills.
- Proficiency in Microsoft Office and industry systems(Salesforce, Credit Bureaus, Accurint).
- Strong skip -trace, research, and analytical abilities.
- Ability to manage multiple priorities, remain organized, and perform under pressure.
- Clear and professional oral and written communication.
- Schedule may require one evening per week and two Saturdays per month.
**Benefits**
- Salary 30,000 - 35,000 pesos
- Medical Insurance
- Life Insurance
- Dental Insurance
- Legal Benefits

📌 Commercial Workout Specialist (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México