We are currently searching for a **Service Delivery Manager**:
We are looking for a **Service Delivery Manager** to ensure the excellence and continuity of our technology services provided to high-profile corporate clients. This role is the cornerstone of our client relationship, responsible for overseeing service execution, ensuring customer satisfaction, and managing the administrative lifecycle of the account. The SDM will lead a specialized team delivering **HR Solutions** and **Technology Services**, while acting as a strategic bridge to the sales area for account growth (farming).
**Responsibilities**
- **Service Delivery Assurance**: Guarantee that all technology services and HR solutions are delivered according to the agreed SLAs, maintaining the highest standards of quality and operational continuity.
- **Customer Satisfaction (CSAT)**: Serve as the primary point of contact for corporate clients, proactively managing their needs, resolving escalations, and ensuring long-term loyalty.
- **On-site Governance & Travel**: Conduct regular on-site visits to client locations and regional offices across Mexico (including Tijuana, Mexicali, Monterrey, and Juárez) to audit service quality, strengthen executive relationships, and ensure operational alignment.
- **Backoffice & Administrative Governance**: Supervise the administrative health of the account, including accurate **billing**, **collections follow-up**, and the management of all contractual and administrative requirements.
- **Team Leadership**: Manage and mentor a team responsible for service delivery and back-office operations, fostering accountability and a high-performance culture.




- **Commercial Farming**: Identify new business needs within existing accounts and collaborate with the sales team to propose additional services or solutions.
- **Operational Reporting**: Prepare and present executive reports on service performance, financial health (collections/billing), and team KPIs to regional management.
**Requirements**:
- **Education**: Bachelor’s degree (Graduated) in Business Administration, Industrial Engineering, or a related field.
- **Industry Experience**: Minimum of 5 years of experience in **Service Delivery Management** within the **technology services** sector.
- **Domain Expertise**: Proven track record managing **Human Resources solutions** (e.g., **Payroll, Staffing, HCM, or Outsourcing services**).
- **Administrative Proficiency**: Solid experience managing **billing and collections** processes, contract administration, and financial reporting.
- **Leadership**: At least 5 years leading teams focused on service delivery or customer success in corporate environments.
**Languages**
- **Advanced Oral English.**:
- Advanced Spanish.
**Work Model & Residence**:
- **Option A (Querétaro)**: If you reside in **Querétaro**, the model is **Remote** with frequent travel for client visits and regional office audits.
- **Option B (Other Cities)**: If you reside in **Tijuana, Mexicali, Hermosillo, Monterrey, Reynosa, Juárez, or San Luis Potosí**, the model is **100% On-site** at the local regional office with frequent client visits.
Tipo de puesto: Jornada completa
Sueldo: $40,000.00 - $70,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Service Delivery Manager (Ciudad Juárez)
🏢 Priron
📍 Ciudad Juárez