Bilingual Client Support & Collections Specialist (On-Site Guadalajara)
**Location**: Guadalajara, Jalisco, Mexico (100% On-Site)
**Schedule**: Full-time | 5 days per week | In-office
**Monthly Salary**: Up to $15,000 MXN (based on English proficiency and experience)
**English Level Required**: Intermediate to Advanced
Position Overview
We are hiring a **Bilingual Client Support & Collections Specialist** for a fully on-site role in Guadalajara.
You will work directly with clients to understand their situation, provide guidance, and ensure proper follow-up and resolution.
**Important**: This is an on-site position in Guadalajara. Remote or hybrid work is not available.
Key Responsibilities
- Contact clients and leads via phone, messages, and follow-ups
- Support conversations related to payments, services, and account status
- Maintain clear and professional communication in English and Spanish
- Enter and update client information and notes in the CRM system
- Follow up consistently with clients to ensure progress and engagement
- Handle sensitive information with professionalism and confidentiality
- Collaborate with internal teams to ensure smooth operations
**Requirements**:
- English level: intermediate to advanced, written and spoken
- Spanish proficiency
- Experience in **sales,



collections, or customer service (required)**:
- Strong communication and interpersonal skills
- Ability to handle conversations with clients and ask clear questions
- Comfortable working with CRM systems and multiple tools
- Ability to work full-time on-site in Guadalajara
Preferred Experience
- Experience working with U.S.based clients or companies
- Background in call center or client support roles
- Experience handling follow-ups or payment-related conversations
Required Documentation
Applicants must be able to provide the following documentation during the hiring process:
- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address
What We Offer
- Stable, full-time on-site position in Guadalajara
- Monthly salary up to $15,000 MXN
- Professional and supportive work environment
- Structured processes and training
- Opportunities for growth
If you have experience in **sales, collections, or customer service**, and are comfortable communicating with clients in English, we encourage you to apply.
Pay: Up to $15,000.00 per month
Application Question(s):
- Do you live inside ZMG?
Work Location: In person

📌 Bilingual Client Support & Collections Specialist (On-site Guadalajara) (Ladron De Guevara)
🏢 Hrpv Mexico
📍 Ladron De Guevara