The **Call Center Representative** will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and service support. The primary objective is to provide exceptional customer service while efficiently resolving issues and meeting customer needs.
**Responsibilities**
- Answer incoming calls promptly and professionally.
- Provide accurate information to customers regarding services and company policies.
- Handle customer complaints and identify appropriate solutions to ensure customer satisfaction.
- Document all customer interactions accurately.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Meet or exceed individual and team performance goals, including call handling time, customer satisfaction scores, and sales targets.
- Collaborate with other departments to resolve complex customer issues.
- Adhere to company policies and procedures at all times.




**Qualifications**
**Bilingual required: 100% English and Spanish**
- High school diploma or equivalent.
- Previous experience in a customer service or call center environment preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think quickly in fast-paced situations.
- Ability to work independently as well as part of a team.
- Proficiency in using computers, typing, and phone systems.
- **Sales experience or cold-calling experience is a plus, but not required.**
**Job Details**
- **Job Type**: Full-time
- **Work Location**: In person
Sueldo: $15,000.00 - $18,000.00 al mes
Incentivos:
- Opción a contrato indefinido
- Seguro de gastos médicos
Lugar de trabajo: Empleo presencial

📌 Sales- Call Center Representative (Misión de Los Lagos)
🏢 Licona Insurance Group
📍 Misión de Los Lagos