Job Description

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided.
Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.
Preferred Schedule Time: Monday - Friday 9:00 AM EST - 5:30 PM EST
Responsibilities
Answer, screen, and route incoming calls to the appropriate team member
Take and relay messages or transfer calls to voicemail when staff are unavailable
Log phone calls and upload documents into the online document management system
Provide clerical support to office staff, including faxing, copying, and file organization
Maintain regular communication with clients and respond to questions
Obtain insurance coverage information in a timely manner
Follow up on medical treatment and confirm continuity of care
Request and obtain medical records and billing statements from providers
Communicate with insurance companies regarding treatment status and update adjuster information in the system
Perform additional administrative and case-related duties as assigned

Qualifications

Professional fluency in both English and Spanish, including strong written and verbal communication skills, is required for this role.
Plaintiff personal injury law firms




Medical offices or healthcare scheduling
Legal intake or case support
Call centers with high-volume inbound calls
Virtual assistant roles supporting U.S. businesses
CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)

Additional Information

Equipment Requirements:
Computer:
Windows:
Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores
16 GB RAM
256 GB SSD
Mac:
macOS 11 (Big Sur+), Apple M1 or Intel i5
8 GB RAM
256 GB SSD
Equipment:
USB noise-cancelling headset
Webcam for daily meetings
Internet:
Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
Internet Speed:
30 Mbps download
15 Mbps upload
Latency (Ping): Under 100ms

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

📌 Personal Injury Client Support Representative (REMOTE) (Ciudad de México)
🏢 The Ward Law Group, PL
📍 Ciudad de México