The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts. Has three main focus areas: Maintenance and understanding of customer demands Managing customer shipments Managing communication around areas that impact demand and/or shipments Your Responsibilities: Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner Developing inventory,



production and delivery plans for the customer Serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch Anticipating customers' needs in order to ensure maximum customer satisfaction Ensures ownership and business continuity for account coverage Qualifications, knowledge and skills: Bachelor's degree is preferred Advanced or fluent English – emails and some conference calls in English Excellent written and spoken communication skills in Spanish Detail oriented with the ability to multi-task and set priorities Strong desire and ability to serve customers and solve problems Must be able to work well independently and escalate appropriately Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis Strong knowledge of customer facing ECI processes

📌 Customer Service (Materials) (Xico)
🏢 Electrical Components International
📍 Xico