Helpdesk Analyst – Full Time
Location: Guadalajara, Jalisco, Mexico.
About the Role
Provide general Level 1 support for hardware and Microsoft Office packages, advance technical support for in‐house applications and development, answer technical support calls with escalation procedures, provide email and request support, document troubleshooting steps and detailed description of customer incidents, and apply diagnostic techniques to identify problems, investigate causes and recommend solutions.
Responsibilities
General L1 support for hardware and MS Office packages
Advance technical support for in‐house applications and development
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Apply diagnostic techniques to identify problems,



investigate causes and recommend solutions to correct failures
Qualifications
Availability to work 45 hours per week
Interest in working any shift
Advanced Portuguese and Spanish
6 months of experience in Customer Service
Benefits
Competitive salary
12% of base salary grocery tickets
30 days of Christmas bonus
12 days of vacation
50% vacation bonus
Savings funds
5 personal days per year
Medical insurance (you and your family)
Life insurance
Dental insurance
Discounts with selected optics
Opportunity to grow in the company
EEO Statement
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‐status, sexual orientation, gender identity, or any other class protected by law.
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📌 Helpdesk Analyst - Portuguese (Jalisco)
🏢 Ntt Data
📍 Jalisco