**Responsibilities**:
- **Customer Service**: Provide high-quality service and personalized follow-up to assigned clients
- **Case Management**: Manage and monitor client cases throughout the debt reduction process
- **Documentation**: Keep client records and documentation updated in the system
- **Problem Resolution**: Address and resolve client questions regarding their debt reduction process
- **Follow-Up**: Maintain constant communication with clients to provide updates on the progress of their cases
**Requirements**:
- **English: Native level. Pronunciation is very important. Must be fluent in speaking, writing, and reading**:
- **Education**: High school diploma required (minimum)
- **Experience**: At least 6 months of experience in customer service or a call center environment
- **Technical Skills**: Basic computer skills and knowledge of Microsoft Office
- **Soft Skills**:




- Excellent verbal and written communication skills
- Reading fluency
- Customer service oriented
- Strong organizational and follow-up skills
- Teamwork
- Problem-solving skills
**We Offer**:
- Net monthly base salary of $15,000 MXN
- Productivity bonuses
- Mexican law benefits (IMSS, Infonavit, Christmas bonus, vacation days, vacation premium)
- Paid training
- Rotating schedule from Monday to Saturday: 9 AM to 6 PM or 10 AM to 7 PM (**Saturdays are always 9 AM to 6 PM**)
- Fixed Sundays off
- 8-hour workday + 1-hour lunch break
Sueldo: $15,000.00 - $15,001.00 al mes
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Service Representative (Cancún)
🏢 Contel Y Ferraez
📍 Cancún