We're Hiring: Team Leader (BPO) | C1 English Required
On-site Position
Location:
Solvo General
Are you a passionate leader with a proven track record in BPO operations? Do you thrive in fast-paced environments, enjoy developing high-performing teams, and have strong client-facing skills? If so, we'd love to hear from you!
What You'll Do
✅ Lead, coach, and motivate a team to achieve operational excellence and exceed performance goals.
✅ Monitor and drive KPIs, SLAs, productivity, quality, and customer satisfaction metrics.
✅ Manage performance, attendance, and productivity while fostering a positive team culture.
✅ Handle escalations and ensure exceptional service delivery.
✅ Analyze operational data and implement continuous improvement initiatives.
✅ Serve as the primary operational point of contact for clients and stakeholders.
✅ Deliver coaching, feedback,



and development plans to strengthen team performance.
What We're Looking For
Minimum 1 year of experience as a Team Leader or Supervisor in a BPO environment.
C1 English level required
(spoken and written).
Strong leadership, coaching, and people management skills.
Experience managing KPIs, SLAs, performance metrics, and reporting.
Advanced communication and problem-solving abilities.
Data-driven mindset with strong analytical skills.
Ability to work in a fast-paced, results-oriented environment.
Ready to take the next step in your leadership career? Apply now and become part of the Solvo family!
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📌 Team Leader Call Center (México)
🏢 SOLVO GLOBAL
📍 México