**Please submit CV in English.**
We are seeking a reliable and proactive _Customer Service Representative_ to join our team. In this remote role, you will play a key part in supporting our leasing efforts and maintaining resident satisfaction for apartment rentals in the US. You will be the first point of contact for new leads and an important support resource for current residents.
**Key Responsibilities**:
- Answer and direct incoming calls professionally
- Maintain communication with current residents, addressing questions and ensuring satisfaction
- Assist prospects throughout the leasing process by providing information, scheduling tours, and following up
- Send personalized follow-ups and updates to prospective renters
- Report daily on lead activity and resident interactions




- Collaborate with the on-site team to ensure smooth handoffs and consistent service
**Qualifications**:
- Previous experience in leasing, customer service, or virtual assistant roles preferred
- Strong written and verbal communication skills
- Self-motivated and able to work independently in a remote environment
- Reliable internet connection and a quiet, professional workspace
Pay: $20,000.00 - $24,000.00 per month
Idioma:
- Inglés (Obligatorio)
Ubicación:
- 06700, Roma Norte, CDMX (Obligatorio)
Work Location: In person

📌 Customer Service Representative (Roma Norte)
🏢 Remote Hive
📍 Roma Norte