Customer Service Representative | Guadalajara | On-Site
$18,000 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical Insurance
Here's the deal!
Some customer service jobs are about answering calls. This one is about helping people get the medication they need.
Every day, you'll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they'll be frustrated. Sometimes they'll be confused. Sometimes they'll just need someone who can explain things clearly and help them move forward. That's where you make the difference.
You'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That's okay. If you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we'll teach you the rest.
Your day-to-day!
Support patients through phone, email, and text communication
Review prescription orders and provide clear, accurate information on status, coverage, and next steps
Proactively contact patients to resolve issues that may delay or prevent order fulfillment




Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
Guide patients through the platform and help them get the most from available services
Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
Navigate multiple systems and tools to research issues and identify solutions
Handle difficult conversations with empathy, professionalism, and confidence
Contribute as a supportive teammate and help create a positive team environment
What you need
At least 1 year of customer service experience
Strong English communication skills
Comfortable speaking with customers by phone
Good problem-solving skills and attention to detail
Ability to stay calm and professional under pressure
Comfortable using multiple systems and tools
Able to work on-site in Guadalajara
What you get
$18,000 MXN gross monthly salary
Paid training
Full law benefits
8% Savings Fund
$1,000 MXN monthly food vouchers after 2 months
Major Medical Insurance after 3 months
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📌 Customer Service Representative (On-Site) (Jalisco)
🏢 Helpware
📍 Jalisco