- Drive collection of past-due balances through collection calls, emails, and customer portals to reduce delinquency.
- Manage complex customer accounts in partnership with the Sales team while maintaining positive customer relationships.
- Serve as the primary point of escalation to accelerate the collection process and minimize customer disruption.
- Perform customer account reconciliations.
- Utilize customer portals to ensure all invoices have been received and scheduled for payment.
- Ensure the integrity of the daily invoicing process, including EDI transmissions.
- Partner with IT and EDI teams to resolve invoice transmission issues and EDI rejections.
- Establish firm payment dates or payment plans with customers.
- Collaborate with internal Sales and Customer Experience teams to resolve billing disputes, customer discrepancies,



and invoice short payments.
- Manage customer deductions related to contractual allowances and agreements.
- Document collection efforts and account statuses using PIP’s ERP system.

Experience And Requirements

- Excellent oral and written communication skills.
- Strong telephone and customer service skills.
- Effective time-management and organizational skills.
- Ability to work independently and be results-oriented.
- Excellent problem-solving and analytical skills.
- Experience with financial ERP systems; Eclipse or another Epicor platform is preferred.
- Strong computer skills, including Microsoft Office: Word, Excel, and PowerPoint.

📌 Collections Specialist-1098 (San Luis Potosí)
🏢 PIP Global Safety
📍 San Luis Potosí