The Opportunity
Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of general teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As a Strategy Generalist - Senior Associate, you will play a pivotal role in enhancing customer experiences by analyzing client needs and developing customer‑centric solutions. Within our Commercial & Service Excellence practice, you will focus on creating seamless and personalized experiences that drive customer satisfaction and loyalty. As a Senior Associate, you will leverage your skills to motivate and inspire others, managing performance to meet client expectations. You will articulate our purpose and values, embracing technology and innovation to enhance delivery.

In this role at PwC Acceleration Center Mexico, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will mentor team members, using work reviews as opportunities to deepen their skills. Addressing conflicts or issues, you will engage in challenging conversations with clients and stakeholders, escalating when necessary. You will uphold professional and technical standards, contributing to the success of our firm by identifying opportunities and leading with integrity. This position offers a chance to develop skills outside your comfort zone, encouraging others to do the same while fostering meaningful client connections.

Responsibilities





Analyzing client needs to develop customer‑centric solutions that enhance customer experience and drive business growth

Designing customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyalty

Leading projects with responsibility for planning, budgeting, execution, and completion to meet client expectations

Mentoring team members to deepen their skills and encourage growth beyond comfort zones

Addressing conflicts and engaging in difficult conversations with clients and stakeholders, escalating when necessary

Upholding professional and technical standards, including adherence to the Firm's code of conduct and independence requirements

Utilizing analytical thinking to identify linkages and interactions within complex systems

Embracing technology and innovation to enhance delivery and encourage adoption among team members

Developing customer engagement strategies to improve retention and satisfaction through effective customer relationship management

Conducting customer journey analysis to identify opportunities for business process improvement and customer value proposition enhancement

What You Must Have

At least a Bachelor's degree

At least 3 years of experienceli>

Oral and written proficiency in English required

What Sets You Apart

Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications

Demonstrating skills in Customer Experience (CX) Strategy and Design

Utilizing Customer Relationship Management for enhanced client engagement

Analyzing customer journey data to improve satisfaction and retention

Developing skills in business process improvement and trend analysis

Embracing change and fostering innovation in client solutions

Mentoring team members to enhance their professional growth

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📌 Strategy Generalist- Senior Associate (Santiago Mexquititlán Barrio 1ro.)
🏢 PwC México
📍 Santiago Mexquititlán Barrio 1ro.