Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certification
Direct communication with customers and channel partners on technical issues
Support on spare parts selection and quotation
Structuring, design, definition, revision and finalization of procedure manuals
Support in the field for certified service centers and technicians in application of products and troubleshooting
Specification of equipment and replacement parts
Support to special applications and their specification to the Sales group
Maintain continuous contact with engineering area in the different CMCO plants worldwide
Maintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI files
Acquire and distribute technical knowledge of product to the collaborators of the commercial area
Elaborate quotation of solutions and products for the sales area
Actively attend calls for activities with distributors, clients and internal staff of CMCO where their support and professional collaboration is required
Assist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume) and control of operating expenses
Regularly visit clients and distributors in support of project closure and follow-up.




Requirements Bachelor’s degree in engineering from a four-year college or university (not mandatory)
Bi-lingual in English and Spanish (70% minimum required English language)
Planning and communication skills
Excellent PC skills, word processing, spreadsheet and database
Experience of working with staff in office and factory environments
Deep technical knowledge in mechanics, electric and electronic engineering
Proven Material handling skills.
Traveling > =60%
Fluency in written and verbal English language skills > = 70%.
Core Competencies Demonstrates deep technical knowledge in mechanics, electric, and electronic engineering while effectively communicating and collaborating with customers, channel partners, and internal teams to support commercial activities and achieve sales goals.
Highest-signal resume keywords Technical Support
Bilingual Communication
Mechanical Engineering
Electric Engineering
Electronic Engineering
ATS Optimization Keywords Hard Skills Warranty Claims Administration
Procedure Manual Development
Spare Parts Quotation
Technical Knowledge Distribution
Material Handling
Soft Skills Planning Skills
Communication Skills
Industry Keywords Service Center Certification
Technical IssuesProject Closure
Sales Budget Fulfillment
Technical Bulletins
Tools & Technologies PC Skills
Word Processing
Spreadsheet
Database

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📌 Associate Specialist, Technical Sales Support (Metepec)
🏢 Jobtailor
📍 Metepec