Descripción y detalle de las actividades
**We’re a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences. As we scale, we’re looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.**
**Role Overview**
This role combines team leadership, tactical execution, and high-level collaboration. You’ll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.
**Key Responsibilities**:
- Lead and mentor the customer service team, promoting a culture of responsiveness and empathy
- Manage day-to-day operations across digital platforms with attention to efficiency and quality
- Build and optimize support systems using Shopify and return platforms; ShipStation experience a strong plus
- Collaborate closely with senior leadership to communicate customer trends, challenges, and opportunities
- Generate reports and data-driven recommendations for improving customer satisfaction
- Coordinate cross-functionally with logistics, tech, and marketing departments to improve experience
**What do we offer?**




- Competitive salary and performance incentives
- Flexible scheduling and remote collaboration opportunities
- Professional growth in a dynamic, supportive environment
- Employee discounts on all products
Experiência y requisitos
- Minimum 3 years in customer service for e-commerce, with 1+ year in a managerial position
- Strong communication skills in both English and Spanish
- Shopify expertise required; familiarity with ShipStation and return systems preferred
- Skilled in CRM tools (e.g., Zendesk, Freshdesk)
- Proven ability to lead teams while contributing to strategic discussions with upper management
- Analytical mindset with a hands-on approach to problem-solving
Incentivos
- Beneficios de acuerdo a la LFT
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Lunes a viernes
- Tiempo completo
- Turno Matutino
**Estudios** Carrera sin título
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 E-commerce Customer Service Manager (Ensenada)
🏢 MD International Baja
📍 Ensenada