**JOB DUTIES**:
- Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
- Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
- Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures
- Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
- **YOU MUST HAVE**:
- Strong verbal and written communication skills in English.




- 6 months to 1 year of customer service experienceAbility to work full-time hours within a rotating schedule between 6:00am and 6:00pm
- **WE VALUE**:
- Experience using Microsoft Office ProductsSalesforce Experience
**WHAT'S IN IT FOR YOU**:
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a general, innovative company shaping the future in its industry.
LI-CM1
LI-Hybrid

📌 Customer Service Associate I (Santiago de Querétaro)
🏢 Adi Global Distribution
📍 Santiago de Querétaro