At Rapido Solutions Group we are committed to connecting hyper growth businesses with the best general talent , allowing customers to scale efficiently and effectively.

Our objectiv e is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.

We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.

At Rapido we strive for becoming the best place to work, and that’s why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.

Location: Leon

Schedules: Dayshift

English Level: B2 Intermediate

Salary: $13,000 MXN / month

Additional Benefits:
$1,000 MXN grocery vouchers
$500 MXN punctuality bonus
4% savings fund

Schedule:
Monday to Friday 07:00-16:00

Job Summary:
The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.





Essential Functions:

Perform prompt and complete data entry

Enter accurate customer orders in computer system

Monitor on-time performance for driver delivery and pick-up

Prepare tracking reports

Understand and abide by various customer requirements

Understand the operations and rules of the various rail carriers and piers

Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

Trace and monitor existing loads in the system to prevent problems from occurring

Other duties as assigned

Requirements:

Experience in intermodal transportation or import/export business preferred

Excellent communication abilities, both written and verbal

Excellent computer skillsAbility to effectively multi-task when necessary

Flexible; able to work in past-paced environment

Ability to work independently and make informed decisions

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📌 Customer Service Representative (León)
🏢 Rapido Solutions Group
📍 León