**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze operations information and make evaluative judgements to solve problems
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
**Qualifications**:
- 0-2 years of relevant experience
- Direct line management experience in a call center or production environment preferred
- Working knowledge of financial industry preferred
- Proactive leadership and motivational skills




- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsable de analizar información operativa de ATMs, generar indicadores y reportes ejecutivos que apoyen la toma de decisiones de la Dirección de Operación ATMs y del O&T; Head. Asimismo, atender solicitudes relacionadas con el mantenimiento y generación de reportes regulatorios bajo los controles establecidos.
**Educación**:
Ingeniería - afinidad con Matemáticas
**Requisitos**:
Se requiere al menos 2 años de experiência haciendo uso de SQL, dominio avanzado.
Dominio office, Visual Basic, SAS
Tableu (Deseable)
Manejo de personal (Deseable)
Capacidad de análisis
Trabajo bajo presión
Orientación a cumplimiento de objetivos
Sentido de urgencia
Excelentes habilidades para trabajo en equipo
Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
Habilidades de comunicación y capacidad de crear buenas relaciones laborales
Habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.

📌 Banamex - Especialista en Análisis de Datos Operación Atms (Ciudad de México)
🏢 Citi
📍 Ciudad de México