Descripción y detalle de las actividades
We are looking for a **Customer Support Engineer** to provide high-quality technical assistance and customer support for industrial products and connected solutions.
Key Responsibilities
- Troubleshoot technical and product-related issues and guide customers through resolution steps.
- Clearly explain technical information and troubleshooting procedures to customers.
- Identify customer needs and recommend appropriate technical solutions or next steps.
- Document customer inquiries, technical issues, troubleshooting activities, and resolutions.
- Escalate complex technical issues to **Product Managers, Engineering, or Product Development teams** when necessary.
- Follow up with customers to ensure technical issues are properly resolved.
- Identify recurring product issues and communicate customer feedback to internal teams.
- Collaborate with international and cross-functional teams.
- Maintain a high level of **customer satisfaction and technical service quality**.
- Manage multiple customer inquiries and technical cases simultaneously.
Experiência y requisitos
**Requirements**:




- Technical degree or Bachelor's degree in **Electrical Engineering, Electromechanical Engineering, Mechatronics, Automation, or a related field**.
- **Advanced English level - written and spoken.**:
- Previous experience in **customer technical support, product support, technical service, or a related position**.
- Strong **technical troubleshooting and problem-solving skills**.
- Ability to understand and clearly explain technical information.
- Excellent **phone etiquette and customer service skills**.
- Strong verbal and written communication skills.
- Ability to multitask and manage multiple customer cases.
Beneficios
- Beneficios de acuerdo a la LFT
**Número de vacantes** 1
**Área** Ingeniería
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Horario**
- Tiempo completo
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez