**WPP is the trusted growth partner for the world's leading brands.**
**We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.**
**We work with the world's most valuable brands and have general reach across 100+ markets, with deep local expertise.**
**Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.**
**- Why we're hiring**:
We are looking for a Workday HCM Lead Analyst with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.
The purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.
This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.
**What you'll be doing**:
- Manage team of analysts located in Mexico
- Assign tickets to analysts and ensure they are progressed efficiently and effectively to meet our release schedule
- Manage change requests,



establish underlying requirements, propose options and fully document
- Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
- Support data requests and maintenance including rescind, correct and EIBs
- Provide guidance to our team of analysts when troubleshooting complex issues
- Provide functional expertise and guidance to our People teams
- Accountable for maintaining up-to-date process documentation
- Safeguard global standards and principles against competing requests and priorities
- Participate in testing activities as required
- Provide creative solutioning for enhancements to our Workday deployment
- Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends
**What you'll need**:
- Certified or experienced in Workday core HCM/absence/time tracking/compensation
- Takes ownership of queries and successfully resolve
- Experience of using Jira, ServiceNow or similar service management software
- Effective team player and experience of working with others to achieve a common goal
- Excellent listening and communication skills; able to challenge stakeholders to fully understand a requirement
- Excellent organisational skills, attention to detail and confident communicator across all mediums
- Ability to deliver to deadlines and prioritise effectively




- Experience of improving ways of working and processes
- Knowledge and experience of cross functional working on both HR and finance processes an advantage
**Who you are**:
**You're open**_:_**We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
**You're optimistic**_:_** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
**You're extraordinary**: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
**What we'll give you**:
**Passionate, inspired people** - We aim to create a culture in which people can do extraordinary work.
**Scale and opportunity** - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
**Challenging and stimulating work** - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
LI-Remote
**We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**
**WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to

📌 Workday Hcm Lead Analyst (Ciudad de México)
🏢 Wpp
📍 Ciudad de México