Root Cause Analysis
A snapshot of your Day
The position is critical for managing and resolving customer warranty claims and external non-conformities (NCRs), directly supporting product quality standards and maintaining customer satisfaction. To address this, the role focuses on three core areas: Warranty & Non-Conformance Management, Stakeholder Communication & Coordination, and Quality Data Analysis & Reporting. This structure ensures a comprehensive approach, from initial claim intake and root cause analysis through to client resolution and systemic process improvement. Given the focus on technical product issues and client management, the ideal candidate will possess significant project management experience in a manufacturing quality environment. Essential requirements include deep knowledge of quality tools, such as FMEA and Root Cause Analysis, and proven skills in customer negotiation and leading cross-functional teams.
How You’ll Make an Impact 50% Warranty & Non-Conformance Management Manage the end-to-end warranty process, including material replacement, arranging service visits, and handling the disposition of customer equipment.
Lead root cause analysis (RCA) investigations for all external non-conformities (NCRs) to identify and address underlying issues.
Develop and implement corrective and preventive action plans based on investigation findings.
Ensure all NCRs are documented, tracked, and followed up on across all organizational levels.

30% Stakeholder Communication & Coordination Serve as the primary point of contact for customers regarding warranty claims and non-conformance status, providing continuous updates.
Coordinate multi-disciplinary teams (e.g., engineering, manufacturing, logistics) to formulate and deliver timely responses and solutions to clients.




Negotiate with internal and external stakeholders to manage expectations and resolve conflicts related to warranty issues.
Generate and distribute formal non-conformance reports to clients for confirmation and status tracking.

20% Performance Reporting & Process Improvement Generate, analyze, and report on key quality performance indicators (KPIs) such as NCC After Delivery, Claims, and Net Promoter Score (NPS).
Utilize quality tools (e.g., FMEA, Statistical Process Control) and SAP to monitor trends and identify opportunities for improvement.
Maintain comprehensive project documentation, including progress reports, root cause analyses, and closure summaries for all warranty cases.

What You Bring Bachelor's degree in Engineering (Mechanical, Electrical, Industrial) or a related technical field.
5+ years of experience in project management, quality assurance, or a customer-facing technical role, preferably within a heavy equipment or electrical manufacturing environment.
Skills Project & Quality Management Project Management Life Cycle
Root Cause Analysis
FMEA (Failure Mode and Effects Analysis)
Quality Control
Process Improvement

Stakeholder & Customer Management Customer Relationship Management
Negotiation
Conflict Management
Influencing Skills

Technical & Systems Knowledge High-Voltage Switches
Interpretation of Drawings and Specifications
SAP
Statistical Process Control

Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company.



With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our integral team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits Career growth and development opportunities
Supportive work cultureand a healthy work- life balance
Company paid Health and wellness benefits
Paid Time Off and paid holidays
Savings Fund
Above the law benefits
Family building benefits
Parental leave
Competitive base salary
Annual performance bonus
Competitive total rewards package
Parental leave
Contribute to our social responsibility initiatives.
Diversity and inclusivity focused
https://jobs.siemens-energy.com/jobs

#J-18808-Ljbffr

📌 Warranty Project Manager (Santiago Mexquititlán Barrio 1ro.)
🏢 Siemens Energy
📍 Santiago Mexquititlán Barrio 1ro.