Who Are We
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors.

The main systems produced by E80 Group include: palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics) , that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations: from the entry of raw materials to the storage, right through to shipping.

With 14 branches located worldwide , the Group believes in 5 values: Enthusiasm, Charisma, Know-How, Humility, Wisdom. These are the pillars of E80 Group's corporate culture, which is always close to customers, people, and the territory.

Who We Are
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics) , which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide , the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Service & Project Coordinator
The Service & Project Coordinator helps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.

Duties & Responsibilities

Customer Relationship & Ticket Management

Manage service tickets as assigned, ensuring timely response and resolution

Maintains a productive relationship with the customer

Address customer concerns and aim for first‑contact resolution when possible

Collect feedback to identify opportunities for product or service improvement

Keep Customer Service Leadership updated on activity status, including:

Open ticket progress





Items requiring additional technical or commercial support

Escalated complex issues

Service & Project Coordination

Development of SME level understanding:

Develops deep understanding of assigned Region/KA Plants system

Understands the solutions E80 Group offers at a functional and technical level

Collaborate with Technical Departments in identifying suitable resources for each job

Project Management & Coordination

Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements

Confirm availability of necessary information to plan and organize interventions effectively

Ability to create project scope and develop solutions in collaboration with technical teams

Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time‑related targets set out in the offer until their conclusion

Coordinate and request materials for intervention with E80 vendors, and working with purchasing team

Act as interface for all stakeholders, both internal (project team) and external (customer)

Administrative Responsibilities

Create and maintain project plans: scope, timeline, resources, material needs, and cost

Responsible for the preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.

Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments

Manage project reporting as required

Position Qualifications

Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)

3 years’ Experience in automation, material handling, or related industrial environments required

Excellent English language proficiency

Willingness to travel up to 30%

Currently living in Monterrey area

Preferred Skills & Experience

Ability to motivate, and coordinate technical resources and field staff in a matrixed environment

Strong organizational, leadership, and time‑management capabilities

Ability to manage multiple projects across multiple plants and customers at once

Strong communication skills with the ability to interpret and articulate technical concepts

Working knowledge of:





ERP systems

BI tools

CRM system, preferably salesforce

Qualified applicants will receive consideration.

E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

The Service & Project Coordinator helps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.

Preferred Skills & Experience

Ability to motivate, and coordinate technical resources and field staff in a matrixed environment

Strong organizational, leadership, and time‑management capabilities

Ability to manage multiple projects across multiple plants and customers at once

Strong communication skills with the ability to interpret and articulate technical concepts

Working knowledge of:

ERP systems

BI tools

CRM system, preferably salesforce

The Service & Project Coordinator helps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.

Preferred Skills & Experience

Ability to motivate, and coordinate technical resources and field staff in a matrixed environment

Strong organizational, leadership, and time‑management capabilities

Ability to manage multiple projects across multiple plants and customers at once

Strong communication skills with the ability to interpret and articulate technical concepts

Working knowledge of:

ERP systems

BI tools

CRM system, preferably salesforce

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📌 Service & Project Coordinator (Centro)
🏢 E80 Group
📍 Centro