_About us_
At **GBS International, Inc.**, **top performers are truly rewarded.**Our **Cancún-based 100% On-Site** office provides premium service experiences to international **guests** and members. We are seeking **Call Center** professionals who prioritize **career longevity**, **high-level** **sales** and **customer service performance**, and are ready to transition into a stable, **sustainable business** model in the **luxury** **vacation industry**.
- We Offer_
- **True Stability**: Year-round, non-seasonal employment in a solid, established industry. We don't work for "Campaigns"
- **Compensation**: Competitive base salary for 36 hours model (paid biweekly)
- **Unlimited Commissions** (no cap).
- **Work-Life Balance**: Structured scheduling.
- **Bonuses**: Competitive attendance, punctuality, and late-shift premiums.
- **Career Growth**: Internal professional development path starting at 6 months.
- Employee Well-being Program_
- **Full legal benefits**:According to Mexican Law and a company-paid
- **Life insurance**policy from day one, **you and your family are always protected.**:
- **Daily Savings on Food**: Enjoy our fully subsidized, dining service daily, with varied options that save you both money and time (We include vegetarian option).
- **Employee referrals**: We reward you for helping us **strengthen our team**through bonuses for **every successful hire.**:
- **Health**:Preferential access to **private hospitals**and specialized care for you, **your spouse, and your children.**:
- **Education**: Special scholarship agreements with **universities** for **bachelor's** and **postgraduate studies.**:
- **Wellness & Balance**: Discounts at **sports academies** and specialized centers for self-care and **beauty treatments.**:




- **Travel & Leisure**:Exclusive rates at hotels across **Mexico and international destinations.**
**Required Qualifications**
- **Advanced English Proficiency**: Exceptional verbal and written communication skills **(mandatory).**:
- **Computer skills**and experience in **CRM tools**.
- **Afternoon Shift Commitment**: Mandatory availability for **afternoon/evening scheduling.**:
- **Operational Flexibility**: Professional availability for rotational or morning shift coverage is **considered a plus.**
- Operational Requirements_
- **100% On-Site**:We do not offer remote, hybrid, or Home-Office work arrangements.
- Key Responsibilities_
- Provide **customer service support** through inbound and outbound calls.
- Conduct **consultative sales** by identifying member needs and offering assertive solutions.
- **Propose** premium **transportation upgrades** to ensure a comfortable arrival experience.
- **Advise** members on **travel insurance options**, for peace of mind and secure coverage.
- **Schedule** personalized **spa services** and wellness experiences, enhancing the overall comfort and relaxation.
- **Promote** our exclusive **referral program** with complimentary stays and special incentives, expanding our member community through quality recommendations
- **Manage** high-value accounts, ensuring **member** **satisfaction** with precision and professionalism.
- Execute **membership payment processes** with accuracy and **transparency.**:




- Utilize **advanced soft skills to handle objections** and ensure retention in a professional, **empathetic manner.**:
- Maintain **key performance indicators** within a fast-paced, results-oriented **Call Center** setting.
- Why Join GBS International?_
We know that **recent global and economic shifts** have disrupted many call-center businesses leaving high-performing professionals in a **state of uncertainty.** If you have consistently delivered excellent results but your current employer can not offer the stability you deserve, **your talent is welcome here.**
We offer an environment where your experience in **Call Center** operations and **customer service** is matched by our organizational structure and commitment to our team.
**Ready to transition your skills to a more secure and rewarding future? We invite you to apply.**
Tipo de puesto: Tiempo completo, Medio tiempo, Por tiempo indeterminado
Sueldo: $13,800.00 - $22,000.00 al mes
Beneficios:
- Apoyo para estudios
- Bebidas gratis
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Programa de referidos
- Protegido de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
Pregunta(s) de postulación:
- Rate your computers skills from 1 to 10 and mention some CRM programs that you had used in previous jobs
- El turno vespertino es entre 2:30 a 9:00 pm. Una vez a la semana es de 12:30 a 9:00 pm. ¿Tienes disponibilidad total para este horario?
- Trabajamos con horario EST, a partir de Noviembre el turno vespertino será de 3:30 a 10:00 pm. Una vez a la semana es de 1:30 a 10:00 pm. ¿Tienes disponibilidad total para este horario?
- No estamos contratando para turno matutino

📌 Sales and Customer Service Agent for Vacation Club Contact Center (Cancún)
🏢 GBS International
📍 Cancún