**1.**KEY RESPONSIBILITIES**:
**Job Summary -**Responsible for opening a portfolio of franchised hotels across the MLAC sub-region, including all IHG Premium brands; this role ensures the efficient and timely opening of all Hotels in the Americas Pipeline including the implementation of global best practices. Directs and project manages the cross functional opening team in all activities on each hotel; manages relationships with Owners, Developers, Consultants, Hotel Services, Asset Managers, Pre-opening Teams and Operations to ensure the success of IHG hotels in Americas. The role also ensures compliance with quality, safety and operational standards upon opening, as well as ensuring the effective implementation of the Sales & Marketing ramp-up plans to drive excellent revenue performance directly upon opening.
**Essential Duties and Responsibilities -** **_(Key Activities)_**
- **Opening Hotels -**Project manages**and directs the pre-opening activities of a portfolio of hotels in MLAC; manages the input of functional heads in the pre-opening team throughout the process, including Technical Services, CMH Operations, Development, TAM, Franchise Administration, Distribution Marketing, Global Sales, etc. as well as the locally based teams. Manages the hotel through the pipeline, from the signing to the opening of the hotel. Sets the opening dates with respective owners, in partnership with Architecture, Design and Construction (AD&C;). Drives/Delivers Hotel Opening Training for Owner, then GM and HODs. Conducts site visits to all projects to track, monitor and report on progress back to NHOP Director. Project manages the whole team on the opening programme throughout the process. Works with the new hotel and corporate functional teams to set new hotel up for HeartBeat, QES, ES and Mystery Shoppers, etc. Conducts pre-opening inspection,



with input from AD&C; and Risk Management and authorizes the hotel to open to the system and take paying guests. Ensures all Global Sales and Marketing ‘Ramp-Up’ tools and systems are accurate and live as appropriate to maximize initial revenues.
- **Relationships -**Engages with and manages the communication activities and progress to Owners, COO’s, DOO’s and GM’s throughout the process;**directs a team of internal and external members, without formal hierarchical authority. Communicates and updates project team with changes in brand standards and keeps them informed on progress. Conducts post-project reviews with internal and external team members for best practice learnings and builds them back into the NHOP process for continuous improvement.
- **Performance & Delivery -**Develop and deliver the Americas NHOP plan through effective project management and partnerships, supported by strong management information, all aimed at driving an agreed number of annual hotel openings and initial revenue performance (ramp-up).
**2.**REQUIRED QUALIFICATIONS**:
**Education Qualifications -**
- Bachelor Degree in Hotel, Business or equivalent preferred
**Experience -**
- 10 years’ hotel management operations experience
- 3-5 years’ hotel opening experience or similar (with Premium brands preferred)
- Experience of managing teams,



preferably cross-functional/discipline teams as well as with and without direct hierarchical authority (i.e. external teams or teams from other functions with no direct line management authority)
- Project management experience in a matrix organization overseeing multiple business units.
- Previously worked within an international or integral organization
**Required Skills -**
- Project management and delivery
- Excellent communication skills
- Excellent inter-personal skills, with strong negotiation, impact and influence and problem solving skills
- Able to work under pressure and prepared to travel extensively within Europe
- People
- and task-oriented
**3.** **ACCOUNTABILITY**
**Number of employees supervised -**
Direct: None Indirect: 10+ (per Hotel)
**Decision Rights -**
- Deployment of pre-opening cross-functional support
- Opening new hotels to the system and on time
**Key metrics -**
- Successful opening of new hotels & On time delivery
- Rollout of operational best practice
**Key Internal Relationships -**
- Architects & Engineers
- Hotel Performance Support
- Operations - COOs, DOOs, Dir Ops Support and new hotel GMs and HOD’s
- Brand Performance - Sales, Marketing, Distribution Marketing, etc
- IT/Risk Management / Legal & Compliance / Franchise Admin
**Key External Relationships -**
- Hotel Owners
- Consultants and contractors
- Suppliers and vendors
- **_PHYSICAL REQUIREMENTS_**
Work Model:
Remote job which requires frequent (75%) travel based in Mexico City area
**_ The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job_**
At IHG Hotels & Resorts, we work together to deliver True Hospit

📌 Regional Director, Hotel Openings, Premium Brands (Ciudad de México)
🏢 Intercontinental Hotels Group
📍 Ciudad de México