At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.

Salary:
$13,000 MXN / month

Additional Benefits:

$500 MXN punctuality bonus

4% savings fund

Schedule:
Monday to Friday 07:00-16:00

Job Summary:
The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Essential Functions:

Perform prompt and complete data entry

Enter accurate customer orders in computer system

Monitor on-time performance for driver delivery and pick-up





Prepare tracking reports

Understand and abide by various customer requirements

Understand the operations and rules of the various rail carriers and piers

Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

Trace and monitor existing loads in the system to prevent problems from occurring

Other duties as assigned

Requirements:

Experience in intermodal transportation or import/export business preferred

Excellent communication abilities, both written and verbal

Excellent computer skills

Ability to effectively multi-task when necessary

Adaptable; able to work in past-paced environment

Ability to work independently and make informed decisions

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📌 Customer Service Rep | Dayshift | Tier lll (León)
🏢 Rapido Solutions Group
📍 León