This role is office-based in Mexico.The role requires professional fluency in English (spoken and written).
Job DescriptionUnder the general direction of a manager, the Account Executive, Retail Settlement strategically handles retailers' data with an analytical viewpoint and understands how to proactively provide meaningful analysis.This is composed of but not limited to: chargeback research, variance analysis, industry trends, processing trends, and volume fluctuations.Through this analysis the Account Executive is responsible for growing Inmar's relationship with priority clients by communicating effectively and client first mindset.The Account Executive works closely with the Manager on research projects, cross‐training, and data analysis initiatives.General AccountabilitiesPerform detailed, routine clerical work of an analytical and customer service nature to ensure accurate, timely processing of client's dataHandling inbound and outbound client and customer requests and inquiries via phone and emailCreate spreadsheets and relevant reports that provide insight into key data points (monthly, quarterly, ad hoc)Collects, cleans and analyzes dataEnsure high data quality through regular quality checks/controlsIdentifying and troubleshooting client problemsEducate and train clients on services and on industry in generalResponsible for making coupon processing decisionsAssisting manager or other Company personnel in scheduling training team members or other associates regarding the department's function and conducting training sessions as requiredAssisting manager in the development and maintenance of quality standardsEnsuring that communications from the manager or other areas of the company are understood and supported by other team membersCollaborate and communicate with data professionals and upper management to oversee highly visible projectsUtilize best practices in time management skills in order to perform regular daily tasks in addition to extra projects as assigned by supervisor/managerParticipate in User Acceptance Testing (UAT)



as assignedAssist with reporting and enhancement requestsAssist maintain accurate databaseAssist with processing files for invoicingContributes to process improvement initiativesReview industry updates, retailer reviews, and trendsUtilize Salesforce to interact with clients regarding data issues or requestsRequired QualificationsBachelor's Degree required3-5 years related work experience involving business account service, in-depth data analysis OR equivalent combinationWeb Research Excel Basic to IntermediateExcel Basic to IntermediateMS PowerPoint BasicPropensity for LearningGood Written, Oral, & Presentation SkillsIndividual CompetenciesCommunication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intentProblem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and informationAnalytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.Vision & StrategyTakes a long‐term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long‐term interest of the organization in a general environment.Business AcumenUnderstands and is aware of how to think about and successfully make the right business decisions through the utilization of industry‐specific knowledge and skills and strategic thinking tools and skills.Effective ExecutionTranslates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
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📌 Account Executive, Retail Settlement (Monterrey)
🏢 INMAR INTELLIGENCE
📍 Monterrey