Bilingual Travel & Lifestyle Phone Agent – Premium Travel ServicesMexico City (Hybrid) (Bilingual English–Spanish)Location: Hybrid – Mexico City (CDMX) | Employment Type: Full-Time | Total Compensation: Up to $34,290 MXN per month | Training: Paid onboarding and training provided | Start Date: To Be ConfirmedPosition OverviewWe are seeking a highly motivated Bilingual Travel & Lifestyle Phone Agent to support a premium international travel services operation serving U.S.-based customers.This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced general environment.The position focuses on providing world‐class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.This is a hybrid position based in Mexico City.Key ResponsibilitiesDeliver high-quality customer service in a high-volume inbound travel call environmentCreate and service domestic and international travel bookings including flights, hotels, and car rentalsDesign personalized travel experiences tailored to customer preferencesCommunicate travel offerings, benefits, and exclusive servicesMaintain a customer‐first approach in every interactionNavigate multiple systems while ensuring accuracy and complianceMeet and exceed service and performance goalsSupport clients with travel‐related inquiries and issue resolutionRequired QualificationsBilingual proficiency in English and Spanish (required)Experience in travel, tourism,



hospitality, or premium customer serviceStrong communication and active listening skillsAbility to multitask across multiple systems and platformsHigh attention to detail and customer satisfactionResults‐driven mindset and strong problem‐solving skillsAvailability to work rotating shifts, including nights and weekendsReliable work setup suitable for hybrid operationsPreferred QualificationsPrior call center experience in high‐volume environmentsKnowledge of global destinations and travel geographyExperience creating customized travel itinerariesFamiliarity with booking platforms or CRM systemsCompensation & BenefitsTotal Monthly Compensation: Up to $34,290 MXNIncludes:Base Salary: $21,700 MXNGuaranteed Cash Benefits: $6,440 MXNVariable Performance Incentives: Up to $6,150 MXNEligibility for annual performance bonusPaid training and professional developmentHybrid work model in Mexico CityCompany‐provided computer equipmentCareer growth opportunities in an international environmentAbout New ComienzosNew Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with high‐quality career opportunities, professional development, and long‐term growth pathways.Application ProcessQualified candidates should apply through New Comienzos to receive further instructions and next steps.Shortlisted applicants will be contacted for additional screening.Israel ConchaFounder & Executive DirectorNew Comienzos NGO#J-*****-Ljbffr

📌 Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services (Xico)
🏢 New Comienzos
📍 Xico