Overview
Working as a bridge between customers and engineering teams, Application Specialists use customer input and sales information to recommend, design or re-design, develop, test and implement products. They also provide technical support and expertise to customers, testing applications, responding to customer feedback, installations, and often performing sales presentations and product demonstrations.

Application Specialist reach across many departments, working with the engineering team, the sales team, the customer service team and the manufacturing team.

The individual will be responsible for developing systems to process claims timely, claim validation, warranty trend analysis, and warranty improvement prioritization. The position will be accountable for reporting to customers, manufacturing plants, and senior management. This includes Motive and Network Power claims.

Responsibilities

Become the subject matter expert for all assigned products sold into the market, to include hardware and software.

Train sales and service team on latest hardware and software product offerings.

Train end users on hardware and software product offerings.

Assist sales team in power studies and product/application solutions.

Assist sales team in presentations and demonstrations of products to agents, dealers and end users.

Communicate feedback from the field to Engineering, Manufacturing, and other departments.

Perform application trouble shooting to ensure product is properly used. Analysis performed at customer site as well as remotely by phone, Email or other means.

Evaluation of the current customer and branch network return policies and procedures and propose improvements





Manage the collection and prioritization of batteries to be analyzed

Qualifications
Educations, Experience, Certifications:

Minimum of 4 year technical degree in engineering or quality

Proficiency with MS Office Suite, including Word, Excel, and Outlook

Be able to understand technical drawings, datasheets, and written work instructions

Read electronic schematics for products with purpose of gaining understanding of circuit operation and identifying product failures

Identify, analyze, and repair electronic product failures

3 years related experience in quality assurance, process engineering, or product engineering

Competencies, Skills, Knowledge:

Organized and methodical to handle large amounts of information efficiently and effectively

Strong verbal/written communication skills

Proeficiency in English

Maintain professional manner while under stressful conditions, such as unsatisfied customer or urgent deadline.

Capacity to facilitate teamwork across departments

Strong computer skills

Troubleshooting and analytical ability

Must be quality and customer oriented

Able to work independently as well as in a team-oriented environment on multiple projects

Knowledgeable in spreadsheets, statistical software, and statistical data analysis

Impeccable communication,



presentation and organizational skills

Detailed oriented

Strength and agility to be able to lift and move 50 lbs weight

TRAVEL, ADDITIONAL REQUIREMENTS

Travel Expectations: ≤ 50%

About Statement
Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more atstryten.com.

Disclaimer
Stryten Energyis an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Locations
MX-QUE-Querétaro

Requisition ID
2026-5464

Category
Sales

Postal Code
76169

Position Type
Regular Fulltime

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