Concentrix is seeking a Sr. Representative in Real Time Management to optimize intraday performance for a call center program in Querétaro, Mexico. The role focuses on staffing, agent availability, and adherence to scheduling standards to meet client expectations.
The adecuado candidate has 1+ year in workforce management or data analysis, strong English (B2), and advanced Excel (Pivot Tables). This full-time position requires attention to detail, multitasking, and a proactive, results-driven
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📌 Bilingual Real-Time Analyst, Workforce Management (Santiago de Querétaro)
🏢 Convergys
📍 Santiago de Querétaro
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