Customer Support & Service management ( CSSM )
Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading general or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.
Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Reference number 2026-172015
Domain Programs / Customer Relations
Job field / Job profile Customer services and support - Customer support & services management (CSSM)
Job title Customer Support & Service management ( CSSM )
Employment type Permanent
Professional category Administrative staff
Part time / Full time Full-time
Job description Make offers related to Services activities
Manage the end customer relationship on support and service contract aspects (if applicable)
Ensure the customer satisfaction




Respond to customer requests in terms of services and support
Monitor and Ensure the profitability of the customer account and the economic performance of the contracts
Coordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rules
But what else? (advantages, specificities, etc.) Ensure the Sales Process with operators:
Managing to S0 / S2 for new business to end users
Performing the negotiation of the support contract / PSA
Promote the image and services of Safran
Provide Inputs to S&OP; & MTP
Organize Performance review with the Customers
Manage customer tickets on portal (when needed, create the ticket and assign it)
Candidate skills & requirements job Knowledge:
Process improvement and lean six sigma tools
SAP proficiency
Microsoft Excel
Leadership skills/Management skills/Personal skills
Excellent communication
Advanced time management and analytical skills
Professional knowledge, project management and ability to influence others
Flexibility, Determination and Persistence.
Critical thinking and challenge the status quo
Eager and Willing to Add to Their Knowledge Base and Skills
Job location North America, Mexico, Baja California
City (-ies) Ave. Sierra San Agustín #2498 Col. El Porvenir CP 21185 Mexicali
Applicant criteria Minimum education level achieved Bachelor's Degree
Minimum experience level required More than 3 years
Additional Languages preferred English (Fluent)

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📌 Customer Support & Service management ( CSSM ) (Centro Cívico)
🏢 Safran Group
📍 Centro Cívico