Johnson Controls, Inc. is seeking a Senior Manager for ServiceNow ITSM Operations & Process Governance to lead enterprise ITSM processes. You will drive incident, problem, change, MIM, and SLA governance, leveraging analytics and automation to improve reliability and efficiency.
The role requires integral leadership of a team of process managers and analysts, with collaboration across Digital Workplace and platform teams to deliver measurable business value.
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📌 ITSM & ServiceNow Leader: AI-Driven Ops & Governance (San Pedro Garza García)
🏢 JOHNSON CONTROLS
📍 San Pedro Garza García
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