We are building a general eCommerce powerhouse by prioritizing operational efficiency through the use of accurate scaling and technology.With a recent Series C raise of over €80 million and ongoing strategic acquisitions, Razor Group is poised to make a significant impact on the e- commerce industry.Our vision is becoming a reality!
**Your Role**To strengthen our Customer Experience team, we are looking for a motivated and dedicateddifferent eCommerce platforms we managed and internal processes for Mexico, Colombia, Brazil,USA and Europe.
**Your responsibilities will include**:- Collaborating with the customer service team across the globe to ensure seamless supportthrough various channels.
- Implementing standard operating procedures to enhance customer satisfaction and resolveinquiries efficiently.
- Assisting customers with platform issues, order cancellations, returns, warranty claims,product information, invoicing, and other queries.
- Demonstrating strong multitasking skills and the ability to prioritize tasks effectively.
- Working closely with other departments to achieve customer service goals and objectives,maintaining a high level of professionalism in all interactions and meetings.
**Your Profile t**o be successful in this role**:- Previous experience in customer service or a related field, preferably in an e-commerceenvironment.




- Strong communication skills, both verbal and written, with fluency in English (additionallanguages are a plus).
- Excellent problem-solving abilities and a proactive approach to addressing customerconcerns.
- Ability to work independently as well as collaboratively within a team environment.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
- A passion for providing exceptional customer service and a commitment to exceedingcustomer expectations.
- You are able to cover at least one day during weekends in your work schedule and thenight shift**About Razor Group**Today Razor Group is one of Europe's fastest growing and most profitable unicorns.By partnering with winning e-commerce merchants to onboard, optimize, and operate successful brands, we are on our way to revolutionize the e-commerce world.We have raised nearly $1 billion in equity and debt funding to date from leading investors like Blackrock, Victory Park Capital, L Catterton and Upper90, and recently closed our $80 mil Series C round.We are also consolidating the aggregator space, and have acquired leading aggregators Factory14 in Spain, Valoreo in Latin America, and our German competitor Stryze.With our HQ in Berlin, we also have a presence in Austin, London, Delhi NCR, and Hangzhou.

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