**Summary**:- Improve customer satisfaction by following up on client complaints- Collaborate with other teams to improve our offering enhancing our customer's experience**Job **Responsibility**:- Manage the integral technical support infrastructure for the products under your responsibility.
- Provide technical support, consultancy and guidance to customers during the system definition phase.
- Support the development activities of the customer, based on international and local standards.
- Support technical design-in and lead customer projects.
- Provide technical product trainings to customers.
- Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for world-wide customers to design systems using NXP processors.Manage technical customer support activities.This includes remote and on-site customer support and sometimes calls with the NXP internal teams- Follow up on customer complaints about NXP documentation, software or hardware within the support scopes- Work with a global team and perform the different tasks to develop the technical skills of the protocol assigned to the engineer according to the level.




**Job Qualification**:- Bachelor's degree in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent experience.
- Familiar with software on embedded platforms (Embedded C)- Interest and willingness to work with embedded processors- Curiosity into how modules work in a system and understanding such modules to solve an issue- Interest in hardware evaluation boards, board support packages, kernels and images (Linux)- Familiar with programming embedded MCUs and RTOS.
- Knowledge of interfaces like UART, SDIO, I2C, SPI, etc.- Familiar with ARM microcontrollers and /or microprocessors.
- Able to work independently, be self-motivated, equipped with a good team spirit, a strong sense of responsibility, a creative problem solver.
- Passion for building business skillset while also furthering your technical expertise.
- Independent, self-motivated, and willing to drive for result- Excellent English communication skills, both verbal and written.Ability to complete assignments, resourcefulness to find answers and solve problems.

📌 Wireless Customer Support Engineer (Guadalajara)
🏢 Nxp Semiconductors
📍 Guadalajara