**Responsibilities**:**Key **Activities**, **Respons**i**bilities**, Account**a**bilities**:- Coordinate all load and shipment processes with local plant / warehouse / terminal personnel, carriers and freight forwarders to ensure on time delivery to internal or external customer- Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances- Key transactional contact for customers, 3rd party logistics service providers and freight forwarders- Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer.
- Manage exceptions and emergency situations- Assist with resolution of freight invoice discrepancies- Document, investigate and follow up of internal and external complaints- Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures- Maintain key internal relationships including business, sales,



supply chain planning, logistics procurement, product management and further functions.
**Key deliverable**s / **Expectations**:- Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trend with leadership, suggest potential improvement ideas where necessary- Meet/exceed monthly KPI metrics and objectivesQualifications:**Requirements** / **Experiences**:- 2-3 years (3-5 y for specialist) Logistic Operations, Export / Import experience- Fluent English, Spanish, Portuguese is an advantage- SAP knowledge- Transportation systems knowledge (e.g. TMS)**Competenc**es** / Behaviors**:- Customer focused mindset- Drive for results- Strong, decisive personality- Effective Time Management- Troubleshooting/problem solving skills- Ability to build relationships- Ability to work in a general fast paced and complex environment- Being flexible and adaptable to change- Able to cope with stress (stress resistant)- Responsibility and engagement

📌 Import/Export Coordinator (Xico)
🏢 Celanese International
📍 Xico