**Employment Type: Full-Time**Position: Medical Receptionist - Executive AssistantPosition SummaryThe Medical Receptionist - Executive Assistant is responsible for providing administrative support and patient communication in a fully remote environment.This role ensures the smooth operation of front desk activities, including appointment scheduling, insurance verification, and proactive patient follow-up, while adhering to internal policies and industry regulations such as HIPAA.
- **Key Responsibilities****Patient Communication and Scheduling**- Answer incoming calls promptly and route them appropriately.
- Schedule, confirm, and reschedule appointments using EHR systems.
- Conduct pre-surgical education and post-surgical follow-up calls.
**Insurance and Documentation**- Verify insurance eligibility prior to appointments.
- Obtain pre-authorizations for visits and procedures.
- Manage medical record release requests in compliance with HIPAA.
- Coordinate and track medical referrals.
**Patient Outreach and Retention**- Contact patients not seen in 3, 6, 9, or 12+ months to encourage follow-up care.
- Follow up with leads and patients who have not completed the care process.




- Collect patient feedback and testimonials after surgical procedures.
**Accounts and Compliance**- Contact patients with outstanding balances to support accounts receivable collections.
- Maintain accurate documentation of all interactions in the EHR system.
- Ensure full compliance with HIPAA regulations and company policies.
- **Qualifications**_**Education**- High school diploma or equivalent (additional training in medical office administration preferred).
**Experience**- Minimum of 1 year in a medical office or healthcare call center environment.
**Technical Proficiency**- Familiarity with EHR systems and scheduling software.
- Proficient in standard office technology.
**Soft Skills**- Strong communication, organizational, and customer service skills.
- Ability to handle sensitive information with professionalism and discretion.
**Work Environment**- Standard working hours with potential flexibility based on organizational needs.Tipo de puesto: Tiempo completoSueldo: $23,****** - $27,****** al mesExperiência:- Executive Assistant: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 Executive Assistant (Zapopan)
🏢 Intugo
📍 Zapopan