**Description**Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles.With U.S.based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.We are currently searching for IT SUPPORT SPECIALIST to join our team in Mexico.This role will be responsible for:**Main Function / Purpose of Job**- Engaged in implementation of the Group and Regional IT Support strategy.
- Follow Auria's policies and procedures to maintain a high-quality level of work.
- Responsible for first level support remotely/on-site.
- Adaptable time- When required off-hours support.
**Principle Accountabilities**- To ensure full commitment to Auria policy, Legal and customer requirements, support for training, communications, Environmental & health, and safety, housekeeping and personal discipline.
**Scope of Job**- Helpdesk- Assign tickets to appropriate categories.
- First level support for the end users.
- When requires, escalate the unresolved tickets to proper team.
- Implement security as per workflows.
- Analyse appropriate approvals for workflows before implementing.
- Develop, prepare, document,



and monitor projects that are assigned to the group.Follow established processes.
- Audit- Provide appropriate audit security evidence as and when requested.
- Work with another team to gather the evidence for audit requirements.
- Provide and document any gaps in the process, if any.
- Compliance- Monitor/Manage Asset Management- Monitor/Manage software and miscellaneous licences.
- Information Security- Prepare scheduled and ad hoc Information security reports for the management.
- Follow up with external vendor to make sure tickets are resolved in time and documented properly.
- Other- Be able and available to cover other IT professionals due to absence within skillset.
- Contacts- interface with (internal / external) all customers and suppliers at all levels.
***Preferred Education & Experiences**- Educational Qualifications - Certificate/Degree Level in IT- Experience - preferred 1 year in IT Helpdesk/Support- Ability to work remotely with mínimal supervision.
- Ability to work with offshore employees and other users.
- Good technical and analytical skills.
- Good communicator in English**What you will gain as a part of the Auria Team**:- Competitive salary- Benefits and perks above the law- Professional developments- Healthy work environment

📌 It Support Specialist (Durango)
🏢 Auria Solutions
📍 Durango