About Us:

Join our dynamic team at Cancun Dental Care! We are a leading dental clinic committed to providing exceptional oral care services. Our team is dedicated to creating beautiful smiles and delivering top-notch customer service.

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As a Recepcionista y Coordinador/a de Atención Integral al Paciente at our dental clinic, you will be an essential part of our team. You will be responsible for managing front desk operations and coordinating the comprehensive care of our patients, ensuring that their experience with us is flawless from arrival to the completion of their treatment. Your responsibilities will include:

- Welcoming and greeting patients upon their arrival at the clinic, directing them to the appropriate areas.
- Promptly and professionally answering phone calls and emails, addressing inquiries, and scheduling appointments.
- Managing patient appointment schedules and ensuring an efficient workflow in the clinic.
- Coordinating hotel reservations, transportation, flights, and other logistical aspects related to patients' travel.
- Registering patients and updating their information accurately in our database.
- Processing payments, coordinating insurance claims, and ensuring proper billing.
- Keeping the front desk area clean and organized.
- Assisting with administrative tasks such as filing, mailing documents, and photocopying.
- Collaborating with other team members to ensure the highest level of patient satisfaction.

Additionally, you will contribute to the growth of our services by:

- Making outbound calls to potential clients to present our dental services and coordinate their travel and treatments.
- Handling inbound inquiries via email, live chat platforms, and our website, providing clear information and promoting our services.




- Ensuring a seamless customer experience using multiple communication channels.
- Meeting and exceeding sales targets and KPIs.
- Maintaining accurate records of interactions and sales.

Additional Responsibilities:

- If necessary, you will also handle tasks related to creating content for the clinic’s digital platforms as part of the marketing and communication strategy.
- Scheduling appointments for studies and procedures in laboratories and hospitals when required.
- Accompanying patients to their studies or procedures, ensuring they arrive and complete them properly.
- Coordinating patient transportation for external studies or appointments, and welcoming them back if needed.

Requirements: We are looking for candidates who possess:

- Fluency in English (required).
- Proven experience in sales, telemarketing, or customer service.
- Excellent communication and interpersonal skills.
- Proficiency in using direct contact platforms and managing emails.
- A positive attitude and passion for customer service and sales.
- Ability to thrive in a dynamic environment and meet objectives.
- Basic graphic design and digital content creation skills (preferred).
- Availability to accompany patients to external appointments and studies.

Benefits:

- Competitive base salary.
- Continuous training and professional development opportunities.
- A supportive and collaborative work environment in a reputable dental clinic.
- Parking facilities available.

How to Apply: If you are enthusiastic about customer service, passionate about dentistry, and meet the requirements listed above, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

- Join us in our mission to transform smiles and provide exceptional dental care!

📌 Recepcionista y Coordinador/a de Atención Integral al Paciente (Cancún)
🏢 Cancun Dental Care
📍 Cancún