We are looking for a **Lead Data Analyst** to strengthen our team.This position is critical for ensuring excellent support to our clients.You will utilize your knowledge of data analysis and technical problem-solving to deliver timely resolutions and maintain client satisfaction.
**Responsibilities**- Diagnose issues and track progress based on specified service level objectives- Ensure adherence to quality standards to maintain high customer satisfaction- Record internal classification issues for analysis and preventive measures- Submit issue reports to Customer engineers and document expected outcomes- Collaborate with engineers on complex product bugs to drive resolution- Oversee community-related tasks as designated by the business- Align architectural design solutions with specific customer needs- Escalate operational issues following established procedures- Deliver updates to the business regarding operational concerns**Requirements**:- 5 years of experience in support-related roles or 24x7 operations- Advanced English proficiency at the B2+/C1 level- Background in customer service and customer experience- Capability to clearly communicate technical details in a structured manner- Experience working with geographically dispersed teams- 3 years of experience handling large-scale data processing projects- Familiarity with at least one Big Data platform,



such as Hadoop or MapReduce- Understanding of distributed computing concepts- Proficiency in a programming language such as Java or Python- Competency in addressing and resolving complex technical problems- Knowledge of cloud-based infrastructure and environments**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Versátil work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services.We are committed to having a positive impact on our customers, our employees, and our communities.We embrace a dynamic and inclusive culture.Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Lead Data Analyst (Guadalajara)
🏢 Epam Systems
📍 Guadalajara