We are seeking a **Senior Data Analyst** to enhance our team.In this role, you will play a key part in providing exceptional support for our clients.You will leverage your expertise in data analysis and technical troubleshooting to ensure customer satisfaction and timely resolutions.
**Responsibilities**- Diagnose and resolve issues while tracking progress according to defined service level objectives- Maintain high customer satisfaction scores by adhering to quality standards- Utilize troubleshooting tools to identify root causes and provide assessments- Document internal classification queries for future analysis and preventative actions- File issue reports to Customer engineers and help document desired behaviors- Assist engineers with complex product bugs and drive them to resolution- Manage community tasks as required by the business- Address customer-specific requirements in architectural design solutions- Follow escalation procedures for operational issues- Communicate effectively with the business regarding operational issues**Requirements**:- 3 years of experience in support projects or 24x7 environments- Advanced English proficiency at B2+/C1 level- Background in customer service and customer experience- Strong ability to communicate technical content in a structured way- Experience collaborating with global teams- 2 years of experience in projects requiring significant data processing- Familiarity with at least one Big Data technology such as Hadoop or MapReduce- Understanding of distributed computing principles- Proficiency in at least one programming language like Java or Python- Capability to troubleshoot and resolve complex technical issues- Knowledge of cloud environments**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading integral provider of digital platform engineering and development services.We are committed to having a positive impact on our customers, our employees, and our communities.We embrace a dynamic and inclusive culture.Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Data Analyst (Guadalajara)
🏢 Epam Systems
📍 Guadalajara