We’re looking for an Application Support Engineer to join our team in Guadalajara.

You’ll support enterprise financial software used by banks and payment providers worldwide, investigate technical issues, and work with databases, logs, Linux environments, and internal engineering teams.

What you'll do

- Investigate and resolve complex application issues reported by customers
- Analyze logs, SQL data, and system configurations to identify root causes
- Reproduce issues in test environments and validate solutions
- Troubleshoot application behavior in Linux and Oracle database environments
- Work closely with Development, QA, and Implementation teams
- Escalate product defects and track them through resolution
- Support software installations, upgrades, and maintenance activities
- Participate in production support and on-call rotations
- Create and maintain technical documentation and knowledge base articles
- Provide clear and timely communication to customers

What we're looking for

- Experience in Application Support, Technical Support,



Production Support, or a similar role
- Experience working with SQL; Oracle or PostgreSQL is a plus
- Basic knowledge of Linux
- Ability to analyze logs and troubleshoot technical issues
- Strong analytical and problem-solving skills
- Good communication skills and a customer-focused mindset
- Upper-intermediate English or higher

Nice to have

- Experience supporting enterprise or financial applications
- Understanding of APIs, networking, or payment systems
- Familiarity with incident management or ITIL processes

Why join us?

- Work with mission-critical software used by financial institutions worldwide
- Solve complex technical problems and see the impact of your work
- Join an international team of experienced professionals
- Build strong expertise in fintech and enterprise software
- Opportunities for professional and technical growth

📌 Technical Support Engineer (Guadalajara)
🏢 Way4Services
📍 Guadalajara