At Rapido Solutions Group, we connect fast-growing U.S. companies with top general talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Salary:

$13,000 MXN / month

Additional Benefits:

- $500 MXN punctuality bonus
- 4% savings fund

Schedule:

Monday to Friday 07:00-16:00

Job Summary:

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Essential Functions:

- Perform prompt and complete data entry
- Enter accurate customer orders in computer system
- Monitor on-time performance for driver delivery and pick-up




- Prepare tracking reports
- Understand and abide by various customer requirements
- Understand the operations and rules of the various rail carriers and piers
- Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
- Trace and monitor existing loads in the system to prevent problems from occurring
- Other duties as assigned

Requirements:

- Experience in intermodal transportation or import/export business preferred
- Excellent communication abilities, both written and verbal
- Excellent computer skills
- Ability to effectively multi-task when necessary
- Flexible; able to work in past-paced environment
- Ability to work independently and make informed decisions

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📌 Customer Service Rep | Dayshift | Tier lll (León)
🏢 Rapido Solutions Group
📍 León