Job Title: Sales Director (BPO) Job Description

The Sales Executive is a “sales hunter” whose primary function role is to accelerate new revenue growth to achieve sales quota, by actively building relationships and prospecting among key industry executives.

Main Responsibilities:

- Build strategic networks and business relationships that develop a strong pipeline of qualified sales opportunities
- Work within established budget to develop effective business relationships with industry contacts.
- Establish strong relationships with key client stakeholders at both senior and mid-management levels
- Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
- Understand the competitive landscape and market trends
- Understand and effectively communicate the company's value prop, tech, process and current partnerships
- Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
- Maintain sales volume by keeping current with supply and demand, changing trends, economic indicators and competitors
- Establish and adjust selling prices by monitoring costs, competition and supply and demand
- Complete national sales operational requirements by scheduling and assigning employees; following up on work results
- Maintain sales staff by recruiting, selecting, orienting and training employees based on Concentrix Culture. As well as counseling and disciplining employees; planning, monitoring and appraising job results
- Contribute to team effort by accomplishing related results as needed
- Competent with Microsoft Office Suite, Salesforce.com and ComScore
- Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture
- Ability to identify and solve client issues strategically
- Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences
- Work with the Sales,



Account Management and Operations, teams to implement targeted sales strategy
- Generate and maintain accurate Account and Opportunity plans
- Work with internal teams on behalf of clients to ensure the highest level of customer service
- Interface with technical support internally to resolve issues that directly impact partners
- Manage and implement the sales forecasting, planning and buyer driven sales and marketing processes, establishing high levels of quality, accuracy and process consistency for the sales and marketing organization
- Work collaboratively with the sales and marketing teams and fosters a culture of continuous process improvement
- Drive the successful implementation and adoption of the sales and marketing automation platforms
- Reporting and analytics Ensure reports and other internal intelligence and insight is provided to the sales and marketing organization
- Analyze pipeline and lead data, deliver periodic reporting to the sales and marketing teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss, Age Report on key KPIs related to the lead and the opportunity waterfall in order to implement a consistent closed-loop between marketing and sales
- Through reporting and analytics, validate the quality of the lead and pipeline data and provide guidance to improve the overall data quality
- Database management Monitor the quality of marketing and sales information and define data improvement programs
- Generating and submitting RFPs and related sales documents,



collaborating with senior team to set revenue goals and company strategy and implementing a sales plan to drive revenue growth and attending key events to generate leads.
- Working in synergy with Operations Head to leverage the Account Management Strategy
- Define and execute appropriate sales strategies; business development, marketing and sales support programs to maximize sales and profitability

Requirements:

- Previous experience in similar roles (BPO Industry)
- Excellent communication skills in English language

Location: MEX Mexico City Downtown Insurgentes

Language Requirements: Spanish

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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📌 Sales Director (BPO) (Ciudad de México)
🏢 Convergys
📍 Ciudad de México