Job Description

Position Summary

We are seeking a highly motivated and strategic Customer Product Quality Manager (CPQM) to lead customer product quality activities across multiple product families within the segment. This position serves as the primary regional quality interface between customers, manufacturing plants, R&D; centers, and commercial organizations to ensure consistent product quality performance, customer satisfaction, and long-term business success.

The CPQM is responsible for driving customer-focused quality strategies, coordinating complex quality investigations across multiple manufacturing locations, and leading cross-functional improvement initiatives throughout the product lifecycle. The role provides governance and oversight of customer quality performance, warranty trends, field quality issues, and product-related escalations while ensuring alignment between customer expectations, engineering requirements, and manufacturing execution.

This position operates at a segment level, supporting multiple production sites and product families across the region.

Key Responsibilities

Customer and Segment Quality Leadership

- Serve as the regional quality representative for assigned customers and product families within the segment.
- Build and maintain strong relationships with customer quality, engineering, warranty, and purchasing organizations.
- Drive customer satisfaction through proactive quality management, effective communication, and timely resolution of escalated issues.
- Represent the segment in customer reviews, business assessments, quality performance meetings, and escalations.

Product Quality Governance

- Establish and maintain a comprehensive customer product quality strategy across multiple plants and product lines.
- Monitor and analyze customer scorecards, warranty performance, field returns, quality KPIs, and customer-specific requirements.
- Identify systemic quality risks and lead cross-functional initiatives to improve product performance and customer satisfaction.




- Ensure lessons learned and best practices are deployed consistently across manufacturing locations and product families.

Cross-Functional Quality Coordination

- Lead complex customer concerns that require coordination between manufacturing plants, R&D;, Customer Centers, Warranty teams, and Quality Management.
- Coordinate regional responses to customer complaints, product investigations, and field quality issues.
- Facilitate root cause investigations and ensure robust corrective and preventive actions are implemented and verified across all affected locations.
- Drive alignment between engineering, manufacturing, and customer expectations throughout the product lifecycle.

Warranty and Field Performance Management

- Analyze warranty data, field failure information, and customer performance metrics to identify emerging risks and opportunities.
- Lead initiatives to reduce warranty cost, improve product reliability, and enhance customer satisfaction.
- Support technical factor and share-rate discussions with customers in cooperation with supplying plants, Customer Warranty teams, and Quality Key Account Managers (QKAMs).

Continuous Improvement and Risk Management

- Promote the use of structured problem-solving methodologies, statistical analysis, and risk-based quality management practices.
- Lead continuous improvement projects aimed at reducing defects, improving reliability, and lowering quality-related costs.
- Drive the application of APQP, FMEA, Lessons Learned, and preventive quality methodologies across product families.
- Assess product and customer-related risks and ensure appropriate mitigation strategies are implemented.

Quality Performance Reporting

- Prepare and present quality performance reviews, warranty analyses, customer scorecards, and strategic improvement plans to senior management.
- Provide transparent reporting of customer quality trends, major issues, corrective actions, and risk assessments.
- Maintain governance over customer quality actions and ensure timely execution across all responsible functions.

📌 Customer Product Quality Manager (CPQM) – Regional Segment Quality (Silao de la Victoria)
🏢 Aumovio
📍 Silao de la Victoria