Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.

This is not a passive support role.

You will be responsible for:

- Driving collections follow-through
- Resolving billing issues
- Managing receivables cases
- Maintaining CRM accuracy
- Protecting company cash flow

You’ll work closely with:

- Customers
- Operations teams
- Billing departments
- Leadership

To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.

If you are:

- Persistent
- Detail-oriented
- Process-driven
- Strong with customer communication

This role is a strong fit.

What You’ll OwnCollections & Payment Execution (Primary Focus)

- Execute daily outbound collections through:

- Phone calls
- Emails

Follow up consistently until:
- Payment is received
- A payment commitment is secured

Reduce:
- Aging balances
- Delinquency risk

Identify opportunities to:
- Improve collections efficiency
- Convert customers to auto-pay

Maintain disciplined collections follow-up cadence

Receivables Case Management

- Investigate billing issues and payment discrepancies
- Identify root causes instead of temporary fixes
- Open, track, and resolve cases within:

- Salesforce
- CRM systems

Ensure every case includes:
- Clear issue summaries
- Investigation notes
- Resolution details

Confirm customer understanding before closing cases

Billing Issue Resolution

- Diagnose issues involving:

- Invoice discrepancies
- Account setup errors
- Service or billing mismatches

Coordinate with internal teams to resolve issues quicklyPrevent recurring billing errors through process improvement

Customer Communication & Follow-Up

- Communicate professionally and confidently with customers
- Balance:

- Collections urgency
- Positive customer experience





Provide updates regarding:
- Payments
- Billing investigations
- Account status

Handle objections and escalations professionally

Documentation & CRM Accuracy

- Maintain clean and organized records within:

- Salesforce
- CRM platforms

Log:
- Calls
- Emails
- Payment commitments
- Outcomes

Ensure all documentation remains:
- Accurate
- Structured
- Audit-ready

Process Improvement & Operational Support

- Identify recurring billing or collections issues
- Recommend workflow and process improvements
- Contribute insights during operational reviews
- Help reduce:

- Escalations
- Repeated billing errors
- Delayed collections cycles

What Success Looks Like

- Aging balances decrease consistently
- Billing issues are resolved quickly and accurately
- CRM records stay clean and audit-ready
- Customers receive professional and timely communication
- Collections workflows run consistently without missed follow-ups

What Makes You a Strong Fit

- You follow through until issues are fully resolved
- You are:

- Organized
- Persistent
- Detail-oriented
- Execution-focused

You balance collections discipline with customer professionalismYou can manage high-volume workloads without losing accuracyYou proactively identify and solve operational issues

Required Experience & SkillsExperience

- Experience in:

- Accounts Receivable
- Collections
- Billing support
- Customer account management

Core Skills

- Experience handling:

- High-volume calls and emails
- Customer payment follow-ups
- Billing investigations

Familiarity with:
- Salesforce
- CRM systems

Strong:
- Communication skills
- Problem-solving ability
- Attention to detail

Comfortable working remotely during U.S. business hours

Nice to Have





- Structured collections or AR operations experience
- Experience improving:

- Cash flow
- Delinquency rates
- Auto-pay adoption

Exposure to:
- Operations teams
- Service coordination workflows
- Process optimization initiatives

What a Typical Day Looks Like

- Execute collections calls and payment follow-ups
- Investigate invoice or billing discrepancies
- Update Salesforce and customer account records
- Coordinate with internal teams to resolve issues
- Follow up on past-due invoices and payment commitments
- Track account status and collections progress
- Identify recurring operational or billing problems

In short:
You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.

Key Metrics (KPIs)Collections & Receivables

- Amount of cash collected
- Reduction in aging balances
- Auto-pay conversion rate
- Completion of daily collections activity

Case Management & Accuracy

- Billing cases resolved within SLA
- CRM accuracy and documentation quality
- Reduction of cases open longer than 2 weeks

Communication & Execution

- Follow-up response speed
- Reduced escalations
- Consistent and professional customer communication

Why This Role Stands Out

- Direct impact on revenue protection and cash flow
- High ownership across collections and billing operations
- Structured execution-focused environment
- Opportunity to improve operational systems and workflows
- Growth path into:

- Accounts Receivable Lead
- Billing Operations
- Revenue Operations
- Finance Operations

Interview Process

- Initial Screening Call
- Recruiter Interview
- Client Interview
- Offer & Onboarding

Apply Now

If you:

- Are disciplined with collections follow-ups
- Enjoy solving billing and payment issues
- Can communicate confidently with customers
- Thrive in structured, execution-focused environments

This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México