Job Description: • Minimum 3 years relevant experience in Problem Management. • ITIL v3 or ITIL 4 Foundation certification. • Solid experience working with ServiceNow - Building reports, dashboards, templates • Exceptional experience in trending analysis • Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation. • Excellent written and verbal communication skills. • Ability to effectively communicate technical actions to a non-technical audience. • Customer service oriented. • Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint. • Energetic and have an excellent work ethic. • Desire and ability to quickly learn and apply new concepts Benefits Pantry vouchers cap 10% ($ 3,439.40) Life Insurance Direct Hiring, 100% payroll mode. SGMM Family premium coverage plan Minor Medical Expense Insurance (Reimbursable) Savings Fund 13% (Annual Capped $107,370) 4,473.74 monthly Extendable Insurance, Dental, Vision & Auto Christmas bonus 30 days Vacation bonus 15% Permanent contract from day one 12 days of vacation in the first year, increasing by 2 as dictated by law Extra Days Off

📌 Project Staff Specialist (Ciudad de México)
🏢 HCLTech
📍 Ciudad de México