**Discover your future at Citi**:
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A career with us means joining a team of more than 230,000 dedicated people from around the globe.
At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills




- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Funciones**
- Garantizar la correcta, oportuna y 100% precisa emisión de la facturación de servicios financieros (ingresos, complementos de pago, notas de crédito y cancelaciones), bajo estricto cumplimiento de la normativa CFDI 4.0 del SAT y el Anexo 20, mitigando riesgos fiscales, operativos y reputacionales para el banco y sus clientes.
- Atender las aclaraciones de los clientes en cuanto a temas de facturación.
- Revisión de cobros
- Cancelación de CFDI
- Análisis y Gestión Fiscal.
- Control y Conciliación
- Soporte Operativo
- Gestión de Aclaraciones
**Requisitos**
- Alto nível de orden y atención al detalle: Fundamental para evitar errores de timbrado, rechazos de facturas o adendas incorrectas.
- Capacidad de análisis: Generación de dictámenes y validación de información contable/fiscal.
- Comunicación asertiva: Manejo y resolución de conflictos.
- Herramientas y Conocimientos Técnicos:
- Hojas de cálculo: Excel nível básico (Tablas dinámicas, fórmulas, cruce de información para conciliación).
- Sistemas de gestión: Manejo de ERPs y sistemas de timbrado de CFDI.
- Normativa SAT: Conocimiento profundo del Anexo 20 - Guía de llenado del CFDI 4.0 (relación de CFDI 04, uso de CFDI, forma y método de pago PUE/PPD).
- Experiência en facturación y sistemas de generación de facturas.
**Zona de trabajo**
**Revolución Torre Anseli L-V 9 a 6 pm Presencial**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.

📌 Banamex/ Analista De Facturacion Electronica (Xico)
🏢 Citi
📍 Xico