**Position Title**: Program Operation Outsource Lead
**Business Unit**: Programs
**Reports To**: Head of Programs, LRQA
**Location**: New York, NY
**About this role**:
- The Program Operations Outsource Lead will be the key point of contact for Client and LRQA.
The role is responsible for managing the execution of Client's Global Human Rights Due Diligence (HRDD) programs on behalf of Client.
The Program Operations Outsource Lead will manage a team of four dedicated Regional Analysts (RA) implementing the Human Rights Due Diligence program.
The role will report to the Head of Programs at LRQA and work directly with the Client Global Human Rights Office, to implement due diligence program.
The Program Operations Outsource Lead will work closely with Client and Regional Analysts team to ensure that LRQA provides the services detailed in the contract with the client, meeting SOW obligations.
**Key job responsibilities**:
- A dynamic, proactive and solutions oriented individual to lead the operationalization of Client's Global Human Rights Due Diligence program and manage the LRQA RA team to meet Client's needs.
The Program Operations Outsource Lead manages Client's human rights due diligence program including but not limited to owned operations and supplier human rights audit planning and oversight, on-boarding of owned and supplier sites to the HRDD program, communications, escalations to the Client Global Human Rights Office when required, and delivering dynamic reporting to support Client's ESG reporting needs.
**The primary responsibilities include the following**:
- Operationalization, oversight and relationship building- Establish a strong relationship with the Client Global Human Rights Office.
- Develop credibility through building an extensive understanding of Client's Integral Human Rights Strategy,



own operations and supply chain.
- Provide objective advice on managing human rights non-compliances and issues.
Knowledge/expertise in responsible recruitment, forced labor, and key human rights issues will be critical.
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- Lead annual or bi-annual Program Review covering key topics such as own operations and supplier performance and segmentation recommendations, recommendations for program improvements, regional highlights/trends, SLA Performance (LRQA) against SOW, to help set annual goals for Client's human rights due diligence program- Support ongoing implementation and maintenance of strong program standard operating procedures and efficiency improvements Review and develop a detailed understanding of all documentation specific to the Client's program.
Identify and implement workflow efficiencies that meet Client's requirements with reduced resources.
- Project management, such as developing and managing to a project plan, regular meetings with Client overseeing various areas of onboarding cycle- Document and maintain program processes and required communication templates- Coordinate supplier engagement working with key stakeholders- Host internal and external webinars on Client HRDD program requirements and expectations- Identify industry trends and best practices in HRDD program management for incorporation into the Client program- Continue identifying the relevant individuals within LRQA that will support the account and create clear ways of working with all relevant stakeholders, including the EiQ team- Establish performance measurement for the account that aligns with Service Level Agreements (SLA) and measure performance of the Regional Analysts- Leveraging LRQA and Client's deployed systems, establishing the reporting structure and audit cadence- Develop a detailed internal tracking and reporting structure that help LRQA implement a more proactive approach to anticipating issues rather than being reactive
**Oversee Day to Day Operations**- Operationalize segmentation and provide program recommendations accordingly:
- Develop and implement management systems for oversight- Assessment planning- Intervention planning- Oversight of outsourced team, ensure execution based on agreed approach and program objectives- Planning, communicating and continuously monitoring execution of the risk monitoring plan- Guide and work closely with the team to meet expectations and SOW obligations, while promoting a culture of recognition and inclusion that supports professional development.
- New supplier program placement and onboarding, deactivation for exited suppliers- Pre
- and post-assessment communication with own operations and suppliers, addressing questions and supporting successful execution of services- Post-assessment CAP and remediation support for a sub-set of audited suppliers based on audit results- Identification of regional performance trends and benchmarking of results to develop supplier focused webinars aimed at supporting supplier improvement.
- Act as expert on specific requirements and manage program internally/externally, including providing clear guidance for dedicated staff, Client's

📌 Global Outsource Lead (Heroica Puebla de Zaragoza)
🏢 LRQA group
📍 Heroica Puebla de Zaragoza