**Who We Are**:
**Build.
Scale.
Sustain.
**
PALO IT is a integral technology consultancy that crafts tech as a force for good.
We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.
We do the right thing, and we do it right.
We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
- We are robust and resilient (100% independent and 0 debt)
- We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
- We are positive, courageous, caring, doers and committed to excellence
**About Gen-e2**:
While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First.
Our approach is a game-changer in productivity and quality, with a strong collaboration between generative AI and our best talents:
- We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with GitHub Copilot.
- The quality consistently exceeds the output of our best traditional engineering teams.
- A product repository houses all product artefacts, giving AI full project context for higher-quality generation.
- A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.
With Gen-e2, we deliver end-to-end products 2-3× faster than traditional approaches, while raising the bar for engineering excellence.
**Your Role**:
As a **Change Manager**,



you will design and drive end-to-end change management for a Transformation Plan guiding teams from **AS-IS** to **TO-BE** through clear communications, stakeholder engagement, capability-building, and measurable adoption.
**Key Responsibilities**:
- **Design and execute the Change Management Plan**: Define tactics, milestones, deliverables, and tools to support the transition from AS-IS to TO-BE, aligned with transformation objectives and strategic outcomes.
- **Lead internal communication**: Create, validate, and deploy clear, consistent communications (e.g., newsletters, announcements, presentations, FAQs) tailored to different audiences; translate complex concepts into accessible messaging.
- **Manage stakeholders and impact mapping**: Identify, segment, and understand impacted groups (middle management, employees, operational leaders); develop tailored engagement plans and maintain an impact map.
- **Facilitate and coordinate training**: Co-design, schedule, and deliver trainings/workshops for impacted teams, ensuring effective transfer of critical skills and knowledge.
- **Identify and manage resistance**: Set up active listening mechanisms (focus groups, surveys, 1:1 feedback), detect resistance early, and intervene proactively with leaders and teams to resolve blockers.
- **Monitor adoption and report progress**: Define change KPIs, track adoption in near real-time, and deliver executive-level reporting highlighting risks, dependencies, and opportunities for improvement.
- **Develop change materials and toolkits**: Create documentation,



user guides, playbooks, templates, and toolkits to support consistency and smooth adoption.
- **Mentor and empower change agents**: Identify and coach "change champions" to amplify key messages and act as culture carriers across teams.
- **Promote transformation culture and mindset**: Inspire and align teams around the purpose, benefits, and phases of the change building urgency, ownership, and engagement.
- **Ensure sustainable change**: Establish post-implementation mechanisms (retrospectives, follow-ups, feedback loops) to consolidate new processes, roles, and tools.
**Who You Are**:
**Soft Skills**:
- Excellent, persuasive communication (written and verbal)
- Active listening and empathy
- Cross-functional influence and collaborative leadership
- Conflict resolution and negotiation
- Adaptability, resilience, and comfort with ambiguity
**Hard Skills**:
- Proven Change Management expertise using frameworks like **ADKAR / Prosci / Kotter**
- Experience in **organizational communication** and multi-audience messaging
- Strong presentation and content creation skills (**PowerPoint / Canva**)
- Ability to define and interpret **KPIs** and produce executive-ready reports
- Workshop and training design/facilitation (planning, delivery, learning transfer)
- (Bonus points if you've supported large-scale digital transformations, operating model changes, or complex multi-stakeholder programs.)_
**More About PALO IT**:
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs.
We are continuously taking action to:
- Become a climate net-zero company
- Deliver projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp

📌 Change Manager (Xico)
🏢 Palo It
📍 Xico