**Responsibilities**:
- Set up equipment for users such as Desktop, Laptop and desk-phones and troubleshoot issues related to them.
- Perform Installation and configuration of desktops & laptops and maintain their backups as per the standard company policies.
- Participate in workstation moves, desk additions and changes, to maintain network and system access for employees.
- Maintain documentation related to all IT Assets & Inventory and update them frequently in accordance with the configuration and quantity changes.
- Troubleshoot equipment on the floor including TV, barcode scanner guns, label printers, tablets, etc. and maintain their documentation.
- Work on projects related to IT hardware reconciliation, PC decommissioning, account & junk data clean-up, Windows OS, and hardware upgrade, etc.
- Monitor the ticketing system and provide level-1 technical support to end-users such as password resets, software installation, PC hardware problems, printer malfunctions and other IT issues.
- Perform other tasks within the scope of the role as identified by the IT Manager.
You will be required to work ON-SITE
**Qualifications**:
- Desktop Support background is desirable.
- knowledge in technically supporting Windows PC systems.
- Excellent oral and written communication skills in English and Spanish.
- Ability to work well in a team environment and servicing IT users.
- Possess self-motivation, strong organizational skills, ability to multi-task in a fast-paced and dynamic environment.




- Good documentation skills and keenness to maintain & update knowledge base.
- Basic networking knowledge related to IP addressing, ethernet, cabling and remote desktop tools.
- Basic knowledge regarding domain joined systems and IT security practices.
**At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.
** As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 general locations, we combine cutting-edge technology with innovative strategies to help our clients succeed.
Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment.
We're not just a service provider—we're a partner in driving real
results.
**ContactPoint360 is where innovation, execution, and customer obsession meet.
**
We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.
We invest in our people and develop them into future leaders.
Did you know 50% of ContactPoint360's leaders were promoted from within?
Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.
**Join the #ChangeMakers movement at ContactPoint360**, where your creativity and passion aren't just welcomed—they're essential.
**Our Purpose**:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.

📌 It Desktop Support (Monterrey)
🏢 ContactPoint360
📍 Monterrey